“Sam S. called to confirm his arrival and showed up just as promised. He went straight to work and stopped only to show me where there was a small but unexpected challenge. I appreciated his clear, straightforward explanation and was delighted the project was finished so quickly and professionally. Couldn't have asked for a better solution or installation. Great job!”
“I had Sam and his helper Achilles at my house to replace my hot water heater. Achilles was very quiet but incredibly skilled at his job, and I was impressed with how efficiently he worked. Sam was absolutely wonderful—polite, professional, and extremely knowledgeable. He took the time to explain everything they were doing and made sure I understood the process. If there were a rating system from 1 to 10, I would give them both a 10 without hesitation.”
“Kyran was fantastic! He was very friendly, knowledgeable and explained everything to me. He's a great employee and deserves a raise!!”
“Frank came to our home January 6 2025 to remove the toilet in our small bathroom, so that a new floor could be laid. He pointed out a bad problem with the toilet mounting, and proposed a good way to repair it. We told him to go ahead and he made a very good repair. He was at all times very professional and repectful of both our home and ourselves. We would recommend him to anyone needing plumbing help.”
“I've been a customer with JK for 18 yrs. I've always had good service, sometimes expensive but always professional, on time and quality work. This time we had a leak in our kitchen sink that needed to be repaired. Sam S came out and I showed him the leak. It was a simple hose coming from the water line into the faucet. He kept trying to tell me (several times) I needed a new faucet for $900 as our water had damaged it and it was a brass faucet which the "acidic" water damaged. I felt he was giving me a very hard sell to have him purchase and install a new faucet. I found the manufacturer of our faucet with the service dept phone number which I gave him and he stated that he called them. Then Sam S claims that he left to go to Hajoca to look for a replacement hose. I had found a replacement hose online but he took one look at it and stated it was not the right type. He came back from Hajoca without any hose as they did not carry it. He was supposed to order a new hose and call us back. Two full days go by, I did not receive a phone call back as promised.. I called and explained I needed to know what was going on. Sam called me later that day to explain that the faucet company was sold and no replacement hose is available and I will need to purchase a new faucet. I went back online and in less then five minutes ordered a new hose for $60 (the same one I showed him) and received it two days later. I replace the hose myself and the faucet works perfectly. Our faucet has a brass FINISH (not brass as Sam critiqued) and our water is treated with a softener and we had it tested/pH was 7 so NOT acidic (as Sam was adament about – he stated to my wife that another customer wanted a brass faucet and he had to tell her her water was acidic and she best choose another type faucet).. I hope Sam is not an example of JK other plumbers as I felt he was acting like a used car salesmen selling me something I did not need. I paid $139 for the service call.”
“We had an emergency plumbing issue. JK Mechanical technician Frank responded quickly. He was courteous, professional and thorough. Frank did an excellent job.”
“Erik was very professional, respectful and competent. He performed my semiannual service and recommended a product and explained exactly how it would improve my system. He was able to install the part and completed the maintenance in a timely manner.”
“Steve arrived on time. The work was done promptly and professionally. Replaced a bath ceiling vent fan/light combo, and the bath vanity light. When done he left the bathroom as clean as it was when he arrived. Would have no problem recommending or using JK Mechanical again.”
“I called for a non-emergency repair the afternoon before Thanksgiving, expecting to wait until the following week for the repair. However, Sam S. was getting ready to head home when he answered our call and arrived 30 minutes later! He was professional, he showed my husband what he was doing and he finished less than an hour later. What a pleasure!”