Whether your current system isn’t cooling the way it should be or maybe it’s getting up there in years, perhaps you’ve decided to consider replacing your Air Conditioner or full HVAC system. However, maybe you’re a new homeowner considering replacement for the first time, or (hopefully) it’s been so long since your last AC installation that you aren’t sure what to expect. So what’s the process like? When you choose JK Mechanical for your AC install and service needs, you get a team of trained and experienced professionals to help walk you through the process from beginning to end. Here’s what you can expect when you’re expecting a new air conditioner:
First, talk to our Sales Coordinator, Connie
Connie Hess has been part of the JK team for eleven years. Her role as Sales Coordinator is to assist you and our install team throughout every step of the residential HVAC install or replacement process. When you call JK Mechanical or send us a message, Connie will gather some information about your current system and what you’re looking for. She’ll give that information to one of our JK Comfort Consultants.
Next, schedule your free on-site assessment
At JK Mechanical, we understand that there is no one-size-fits-all solution to home comfort. When your Comfort Consultant comes out to do a site assessment, they will take measurements and photos of your home and current HVAC system, in addition to speaking with you and hearing your concerns for your home comfort in order to design a fully custom system for your home, top to bottom, especially to meet your needs, your home, and budget.
Sign & submit your contract
Talk over your JK proposal with your family and your JK Comfort Consultant. When you’re ready to proceed, you can let your Comfort Consultant know, and they’ll make arrangements to collect a signed version of your contract and indicate any options you have selected. If you are paying with cash, credit card, or check, Pennsylvania HICPA contracts ask for 30% down as a deposit. If you are interested in financing your project, Connie and your Comfort Consultant will help you apply online and confirm your approval.
Schedule your installation
Once JK has received your signed contract and your down payment or approved financing, RHR Project Manager Rob Clement will confirm the availability of your equipment, and contact you to schedule a time for installation. Most AC replacements can be done in 1-2 days of on-site time, while a more complicated system change or addition can take a week or more.
The Day Of
Before leaving our shop in Willow Street, your installer will call or text you to give you an approximate ETA. If you have any special instructions about parking, a garage code, etc, you can confirm them now.
Once they arrive, if you are on site, the foreman will review the schedule with you and what to expect during the installation. As this all varies from install to install, we’ll do our best to give you a clear picture of what to expect.
Before beginning work, our team will lay down floor protection on finished floors and use shoe covers as needed to protect your home.
As you might expect, your air conditioning will be inoperable until the new system is up and running. In the case of a Geothermal installation, your water will likely be off for a few hours. This is a good reason to plan ahead for a replacement, rather than waiting for your unit to break—that way, you can schedule your replacement in the off-season, and avoid being without AC (or heat, in the winter!) at the time you need it most.
If your install is expected to last more than one day, your installer will be able to provide you with an update of what to expect before they leave for the day, and when they begin in the morning. Some tools and equipment may be left on-site as space allows.
Before We Leave
Your installers will take some time before leaving to pack up all of their tools, sweep and clean the install area, and do our best to leave your site better than we found it. If applicable, your old equipment will be hauled away and returned to our shop, where we will have it recycled.
If you are home, the installers will also take time to review the operation of your new system, including your thermostat and any necessary maintenance tasks, such as how to change the filter.
After the Install
Once your installation is complete, our office will invoice you for the balance of your contract or, if you are doing financing, Connie will be in touch to help finalize that process.
Once equipment has been installed, it needs to be registered with the manufacturer so that you receive the full manufacturer’s warranty. Connie and our team at the JK office will take care of that for you. In addition, depending on where you live and the type of equipment that was installed, your system may be eligible for manufacturer or power company rebates. Connie will file that on your behalf as well, and will be in touch if needed so that you can provide your account number and other necessary information to receive the rebate. If you are receiving a rebate, they are usually sent directly from the power company, and can take up to 12 weeks to arrive.
Reliable Home Comfort for Years to Come
At JK Mechanical, our goal is to provide you with an excellent and convenient AC replacement experience, from your first appointment through the lifetime of your system. As you use your system, our technicians typically recommend a JK Precision Tune-Up once per year in order to meet the requirements of your warranty and keep your system running smoothly & efficiently, in addition to regular filter changes. If at any time you feel like your new system isn’t cooling the way it should, just give us a call or contact us online for assistance.
Ready to begin the process of replacing your air conditioner? Contact JK Mechanical today to schedule your free, no-pressure estimate with one of our trained and experienced Comfort Consultants.
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